customer complaints - определение. Что такое customer complaints
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Что (кто) такое customer complaints - определение

ORGANIZATION
Press complaints commission; Press Complaints Council
  • 250px
  • Press Complaints Commission in Salisbury Square

Customer attrition         
BUSINESS METRIC
Customer Churn; Customer churn
Customer attrition, also known as customer churn, customer turnover, or customer defection, is the loss of clients or customers.
Consumer complaint         
REPORT FROM A CONSUMER PROVIDING DOCUMENTATION ABOUT A PROBLEM
Customer complaint; Consumer complaints
A consumer complaint or customer complaint is "an expression of dissatisfaction on a consumer's behalf to a responsible party" (London, 1980). It can also be described in a positive sense as a report from a consumer providing documentation about a problem with a product or service.
Customer equity         
THE TOTAL COMBINED CUSTOMER LIFETIME VALUES OF ALL OF THE COMPANY’S CUSTOMERS
Customer's Equity; Equity of the customer; The Equity of the Customer
Customer equity is the total combined customer lifetime values of all of the company's customers.Fripp.

Википедия

Press Complaints Commission

The Press Complaints Commission (PCC) was a voluntary regulatory body for British printed newspapers and magazines, consisting of representatives of the major publishers. The PCC closed on Monday 8 September 2014, and was replaced by the Independent Press Standards Organisation (IPSO), chaired by Sir Alan Moses. Unlike the UK's only 'Approved Regulator' Independent Monitor for the Press (IMPRESS) who are fully compliant with the recommendations of the Leveson Inquiry, IPSO has refused to seek approval to the Press Recognition Panel (PRP).

The PCC was funded by the annual levy it charged newspapers and magazines. It had no legal powers – all newspapers and magazines voluntarily contributed to the costs of, and adhered to the rulings of, the commission, making the industry self-regulating.

The PCC received extensive criticism for its lack of action in the News of the World phone hacking affair, including from MPs and Prime Minister David Cameron, who called for it to be replaced with a new system in July 2011. The Leveson Inquiry was set up and reported in November 2012 but there since has been deadlock over its proposals for self-regulation despite the establishment of a Royal Charter on self-regulation of the press.

Lord Hunt was appointed Chairman of the Commission in October 2011. In December 2011 Lord Hunt announced his plans to replace the PCC with a new independent regulator.

Hunt also wants to introduce a voluntary, paid-for, 'kitemarking' system for blogs. The kitemark would indicate that the blogger has agreed to strive for accuracy, and to be regulated. Bloggers would lose their kitemark if complaints against them were repeatedly upheld. He plans to start the roll-out by targeting bloggers that cover current affairs.

When asked about his proposals in an interview Hunt said "At the moment, it is like the Wild West out there. We need to appoint a sheriff."

Примеры употребления для customer complaints
1. It has collected customer complaints data since 1''1.
2. The firm has not received any customer complaints about the labelling problem, a spokesman said.
3. The Russian Lawyers‘ Union also held a seminar last December for companies on how to deal with customer complaints.
4. Mizrahi, however, beat Israel Discount Bank in a photo finish: 31 percent of Discount‘s customer complaints were justified.
5. Meanwhile the City‘s watchdog, the Financial Services Authority is investigating how the banks have handled customer complaints.